FAQ
Raisenne is only sold online through the following retailers:
CHRISTOPHER KIMBALL MILKSTREET
For wholesale inquiries, contact us.
The patent pending Raisenne Dough Riser product uses a screen-printed heater circuit utilizing a Positive Temperature Coefficient (PTC) ink. This ink is printed in a specific pattern to achieve the optimal temperature for raising bread dough.
In side-by-side tests, dough proofed faster with Raisenne than without. In some cases the proofing time was cut in half. We recommend checking your dough’s progress at half the regular proofing time and using visual cues to determine when proofing is complete. For example, a recipe might state that dough should double in size, so it is done proofing when it reaches that size, but not necessarily when a certain amount of time has passed.
Raisenne is designed to create and maintain an optimal temperature for most types of dough made with yeast or sourdough starter to rise. It can also be used with sourdough — check out this blog post for details. Raisenne has been tested on many types of dough, from traditional bread dough, to pizza dough, sweet roll dough, and frozen dough. Refer to the recipe you’re using for special instructions on the proofing process.
Raisenne can be used to create faster and more reliable results with sourdough starter and the proofing of sourdough. Check out this blog post for examples of how it works.
You can use any type of container for your dough – glass, metal, plastic, ceramic or pottery. While the size and circular shape of the Raisenne Dough Riser is optimal for bowls, you can also place 1 or 2 standard-sized bread loaf pans on it as well.
Covering the container with the dough is recommended to help capture heat during the proofing process. You can drape a towel over the container or cover it with plastic wrap. If you are concerned that dough will reach the top of the container and stick to the plastic wrap you can put baking spray or oil on the underside of the plastic wrap so it doesn’t stick. Reference the recipe you’re using for specific instructions.
Your Raisenne Dough Riser is safe for any countertop surface – laminate, wooden butcherblock, granite, stone, quartz or concrete. It will not reach a temperature that will damage any of these surfaces, and as an extra precaution, it’s designed to shut off rather than overheat.
If you have granite, marble or stone counters that are cold to the touch (especially in winter), your Raisenne Dough Riser will work best if you place it on a thin kitchen towel or cutting board rather than directly onto the stone countertop. Raisenne is designed to reach an 85-degree temperature so it will not burn or melt these surfaces, however, it's important to always follow the safety instructions including unplugging the unit from the wall outlet after use.
The Raisenne 10" round unit and the Raisenne XL are designed to produce an average constant temperature of approx. 85℉ / 29.4℃.
The Raisenne XL (due to size) will reach full temperature within 8-10 minutes and per design may feel slightly cooler than the Raisenne 10" round.
Each unit was designed to function based on container shape and size.
Raisenne is not dishwasher safe. Do not immerse the Raisenne unit or cord in water. If necessary, wipe the heating unit with a damp cloth or moistened with a mild detergent solution. Do not use chemical or abrasive cleaners or polishes.
Store your Raisenne Dough Riser on a flat surface. While the material is flexible and durable, rolling or bending could shorten product life. We suggest storing it between your baking sheets, on a flat cupboard drawer surface, or in its original package. For more information, review or download the full Care & Use Instructions.
If necessary, wipe the heating unit with a damp cloth or moistened with a mild detergent solution. Do not use chemical or abrasive cleaners or polishes. Do not immerse the Raisenne unit or cord in water. Raisenne is not dishwasher safe. For more information, review or download the full Care & Use Instructions.
Although the material used in Raisenne is food safe, it was designed for raising dough in a bowl or other container and not for warming food directly placed on its surface.
Raisenne is made of food-safe Polyethylene Terephthalate (PET) plastic. PET is a clear, strong and lightweight plastic that’s used widely for packaging beverages and food, including soft drinks and water. PET does not contain any Bisphenal-A (BPA). Although PET is a food-safe material, Raisenne was designed for raising dough in a bowl or other container and not for warming food placed directly on the warming surface.
Please contact the retailer where you purchased your Raisenne for issues, returns or exchanges.
If you purchased your dough riser directly through our website, you can contact us for assistance.
The Raisenne dough riser is covered by a one year limited warranty to the originally purchases only in that the product is free from defects and workmanship and materials. Please review or download the full Warranty here.
Reliaheat is a division of Reliatrace, Inc., an innovation and manufacturing company focused on printed electronics based in Amery, Wisiconsin. Reliaheat is focused on revolutionizing heating applications with the use of self-regulating Positive Temperature Coefficient (PTC) ink. This technology results in heaters and warming elements that are more safe, efficient and reliable.